Troubleshooting Known Issues

You can read about issues, limitations, and troubleshooting steps for Tamr Cloud.

Data Products

Issue Resolution
You aren't able to configure column display in tables in the Manage Cluster Details page. When configuring column display in tables in the Manage Cluster Details page, the curator_drag_icon and Checkbox selection columns must remain selected.
The mastering flow fails on the Configure Attributes step. This might be caused by duplicate attribute names. Ensure that all attribute names are unique.
An error occurs when attempting to remove one or more attributes in the Configure Attributes step. Tamr Cloud now prevents you from removing this field. However, if you are using an earlier template version that does not include this restriction, you see this error when attempting to remove the required attribute that stores the display name for the entity. For each template, this attribute is:
  • B2B Site Mastering: company_name
  • Company Mastering with D&B: company_name
  • Company Mastering with Firmographic Enrichment: company_name
  • Contact Mastering: full_name
  • Healthcare Provider Mastering: full_name
  • Legal Entity Mastering: company_name
  • Patient Mastering: full_name
  • B2C Customer Mastering (previously known as People Mastering): full_name
  • Supplier Mastering with D&B: company_name
In the B2B Customers or B2B Customers with Firmographics data products, the Tamr Enrich ID and Tamr Enrich steps are marked as incomplete after you make a change to the flow. If you make a change to the schema in any steps in the flow before the Tamr Enrich ID and Tamr Enrich steps, you must re-select the input for these steps.
  1. On the Configure Flow tab, open the Tamr Enrich ID step.
  2. Select the Settings (gear) icon. The Edit Step dialog opens.
  3. In Input section, remove the existing input dataset and then add the Enrich_Company_Name_logical-dataset dataset.
    Do not delete the Consolidate Records input dataset.
  4. Select Update.The Edit Step dialog closes.
  5. Select Save and return to the flow.
  6. Open the Tamr Enrich step.
  7. Select the Settings (gear) icon. The Edit Step dialog opens.
  8. In Input section, remove the nullinput dataset and then add the Tamr_Enrich_ID_logical_dataset dataset.
  9. Select Update.The Edit Step dialog closes.
  10. Select Save and return to the flow.
The Tamr Enrich ID and Tamr Enrich steps will now be marked as complete.
Error loading publish destinations. An error can occur when a connection used by an existing destination has been deleted. If you experience this issue, contact Tamr Support ([email protected]) for assistance.
When publishing to Snowflake, publishing fails if fields have been removed since the last publish. You must either update the destination Snowflake table to match the updated schema or delete the destination table.

Note: If you delete the destination table before publishing, Publish recreates the table with the updated schema.

Jobs

Issue Resolution
Filtering and sorting in the Jobs page table does not work correctly. Current limitation.
Scheduled source dataset refresh jobs are not listed on the Jobs page. Current limitation.

Scheduler

Issue Resolution
Scheduled source dataset refresh jobs are not listed on the Jobs page. Current limitation.
Scheduler does not adjust scheduled run times for daylight savings time. Once a job is scheduled, the scheduled run time is not updated for local timezone changes. Current limitation.

Sources

Issue Resolution
You are unable to upload files when the content-type metadata field isn’t set to text/csv. Tamr Cloud supports only csv files for upload.
The number of source datasets is shown as “--”. Run your flow to repopulate source metrics.
For fields that contain double quoted values, the display value may include left or right quotes. No current workaround.
File rows cannot start or end with quote characters. Current limitation.
Data values must be only Basic Latin characters to display properly. Current limitation.
File upload fails. Confirm that your file meets all requirements for upload. Make any necessary adjustments, and then retry. If you continue to receive an error, contact Tamr ([email protected]) for assistance.